Wasn’t the payment in Kickstarter in dollars? Do you mean $100? What did you pay £100 for? Could you please explain what this was for? Is it a recent post Kickstarter thing that is outstanding?
The situation as it stands, is Pimax can’t send anyone anything until new designed or acquired parts are in stock, e.g. from Valve and others who are optimising products as we speak, before they are bulk mass produced.
For example, Pimax don’t make Index hand controllers, they have to wait for Valve to post their products to them first (order them), and then Pimax redistribute them back, globally - this all takes time and organisation. I would imagine, this was never planned on being the case, but perhaps Valve changed their business plan along the way, who knows?
It’s currently 5th Nov, and the very first new ‘Vision’ headsets will get sent out to backers on Dec 18th meaning early backers in the USA might get their new gear before Dec 25th. March 2020 is estimated release date of the Sword/Sword sense controllers, so many are in for a considerable wait.
Therefore if you are an early backer (under #500) I would pencil in a date of sometime in mid to late January 2020 in UK/Europe to receive your newly designed 8K+/8K-X headsets if you’re waiting. If a later backer, at the very end of the queue, perhaps around early February is more realistic?
As for eye tracking, hand tracking module, it would appear these will be ‘showcased’ relatively soon, maybe the eye tracking in a few weeks. So parts are getting completed and will appear in the coming months.
I can sense your frustration but I would try and remain calm because like all companies, if you are polite, respectful etc, you’re more likely to get better customer service as no one likes being ‘got at’ with baseless accusations of financial difficulty, especially in public including people of differing cultures 10,000 KM away who may react differently to say, how Westerners would. E.g. some Asian cultures see public criticism as deeply shameful, even on their family level (e.g Japanese). So one needs to be mindful of this I feel.
As the old adage goes, never criticise the Chef, or they might spit in your soup!