My Pimax Case Just Cracks Open. (#20009)

first thing first, this not an bash against Pimax, i got a relatively fast response to my support ticket.

i had a quite good chat via gmail with Wythe.huang, i have an open crack on the right side of my pimax 5k plus.
So he told me to push it back in Position. I already told him that this wont do any good.

so now after trying like i have been told… i have more and new cracks on the left side of my pimax 5k plus

and since that i have light leaking in my pimax… so its basicly unusable now… So how can we get that resolved?

thx in advance Dom

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In theory they should have Authorized an & arranged an RMA.

@SweViver & @Matthew.Xu @Doman.Chen might be able to help remedy this.

This is Quite alarming.

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at this point, the communication has stopped, i think the work day on the other side of globe is over :smiley:

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Yeah around 11:30pm atm in :cn:

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So what are they implying ? That he tried to pull his headset apart and that’s why it cracked even though his pics are the same as all the other ones on this forum .

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No idea but this was a no brainer for support to approve & setup an RMA.

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Afaik they do not implying anything atm.
Lets see what comes around tomorrow.

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No Response today :slight_smile:

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So again No Response from wythe.huang and matthew.xu@pimaxvr.com seems to be in Holiday xD

Like you …

??? Like me… what do you mean?
Iam on Holiday If that is what you mean.

sorry

like you i wait wait wait wait

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Ah sure , the Pimax Limbus :smiley:

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