No display in Pimax 4K


#1

Dear sirs,

Even i installed all drivers including Pimax program successfully,
my Pimax 4K is not showing any screen(Just black screen only…).
Please refer to attached setting of Pimax screen.

I do not know how to finalize this setting, because it looks all driver has been installed successfully.
I am using WIndows 10 64 bit with MSI VORTEX G65(VR compatible type), Geforce 1070 graphic card.
And i am using dual HDMI with one monitor and PIMAX 4K.

Please let me know this.


#2

Hi,friend,have you tried to change to pimax mode?


#3

Dear sir,
Yes, I have tried to change to pimax mode, but no display in VR equipment even showing the green light at upper part of equipment.(Video mode also same situation…)


#4

What’s the driver of graphics version?


#5

Hi,.
My graphic is NVDIA 1070, driver version is 387.92 for Windows 10 home edition(64bit).


#6

Could we use Teamviewer at present? I’m pleased to assist you remotely.


#7

Actually, i have not been to use teamviewer program.
I will try to download and install it, and let you know.
Just a moment please.


#8

Sure,with pleasure,please pm and send me the ID & password.


#9

Hi. I am ready to remote access.

My ID : xxxxxxx
PW : xxxxxxxx


#10

Ok,I will connect you at once.


#11

Sorry. I missed information for connection,

ID : xxxxxxx
PW : xxxxxxx


#12

Dear sir,
I have restart my PC.


#13

How about the result?


#14

The result is same…green LED without screen.

If you want to remote connect,
ID xxxxxxxxx
PW xxxxxx

Is this required OS reinstall??..


#15

Please go ahead and let me know the result, I will request one of our engineers to join us again, good night.


#16

Hi ken.

I have edited your posts with teamviewer always send private message to support members like @Doman or pimax support email. As this gives veiwers potenial access to your pc.

Also i do apologize but to confirm you have tried wearing the headset? Reason I ask there is a sensor that keeps display off til it detects its being worn. (some are unaware of this feature)


#17

Dear sir,
I have format my PC and reinstalled WIN10 and reinstalled Piplay.
But the situation is same as before and green led with black screen.
As discussed, i will try to change the connection for Main monitor from HDMI to miniDP connection to prevent
any collision the system.
I will let you know the result tomorrow.
Thank you very much for your help today!


#18

@kenjung You’re welcome. Given that this is a new style PC, I also suggest you to try a converter that may switch mini DP port to HDMI port that is used for Pimax.


#19

Dear Sir,
Even i changed the connection for main monitor from HDMI to miniDP, and
connecting the headset by HDMI only, still same situation(Green color with no display…)

Please kindly inform your further instruction.


#20

Hi, can you try to connect the headset to miniDP port?