No tracking number, no order number


#1

Hi,
I ordered pimax 5k+ without registering an account in pimax. I have only confirmation about payment from paypal. Where can I see my order number and other details about my order? I need to know that my order is submitted and my headset is traveling… Please!!!

@Dallas.Hao


#2

@mmnniinn
Pimax is down for New years until the 11th.


#3

Exact same question, and they won’t respond to the tickets submitted. It feels like being scammed


#4

Don’t worry. They will contact you and send you link from which you’ll be able to see all info needed. It’s a fact that they won’t reply instantly but they will eventually and your problems will be solved.


#5

Did you get an answer about status? I have had an ‘answer’ a week ago, but it didn’t tell me anything :slightly_smiling_face:


#6

From what I know every 5k unit is shipped out from the factory. So if you ordered 5k you should wait for dpd or some other delivery company to send you tracking number. I suppose it depends on where you are. I’m in EU and my set is already here.


#7

Yes sure. Fortunately I’m good at waiting :stuck_out_tongue: I hope you are enjoying your new set!

I thought I would ask a few questions to @PimaxUSA here, in case he can give a general update to those of us who are still waiting.