One of the core things I see & folks shouldn’t see it as an excuse but simply the reality.
What we have here is a small talented team in the area of technology. They have spent there time & talents on building the headset. With there known Overzealous nature of best case ideology. They didn’t consider having the trouble with supply componets(Display Issues, Housing & cables). So that while they focused of the headset design; the backend; support is under developed & under staffed.
Under Staffed being the core issue. So they are trying to play catchup with a huge undertaking before them. They are taking care of support issues but not as fast as anyone would prefer on both ends (pimax & end user). Because of how big the task has become users are feeling like they are being left behind & becoming frustrated as a result.
They are trying to get things sorted & unfortunately do need us to try to be patient as difficult as that maybe.
Perhaps we can brainstorm to see if we can help organize things on our end? Maybe 1 topic for users to post Cable issues to staff. 1 topic for dead/stuck pixel to staff. Then our own troubleshooting general topic(s) to try & debug issues ie the spakling pixels etc…
Even I find it chaotic at times navigating the forums.