Especially, that is performed by Sally Huang.
All I whanted to do is to change my order a bit 10 minutes after I placed it on the June 6th.
So I request a cancellation of my order and describe perfectly that I just want to re-order it.
Pimax was silent for 4 days (!), my credit card was charged, exchange rates were applied.
I was start thinking that all of this were not a good idea at all, but decide to wait for the official answer from Pimax.
On the June 10th Sally replied, that refund is on it’s way.
I was pretty dissapointed that it led to a refund instead of simple cancellation, but i was internally ready for this after my card was charged.
On the June 15th I’ve got an e-mail, that confirmed a refund value of $906.88 instead of $944.00 I have paid!
At first, I think that another transfer on it’s way somehow, and ask Sally what was going on.
On the June 18th Sally replied, that $37.12 is a commission taken for refund!!! !!! !!!
Beyond that I cannot find that any commission is taken on Pimax site, Sally did not mention me that, clearly knowing that I was just going to re-order, and such a case may surely affect my decision of order cancellation.
So, at last, with $37.12 commission and all exchange rates applied, I have lost about $130 after all.
Thank you, Pimax! Thank you, Sally!
I will not re-order, I think… “The moment is lost” as they say…