Pimax 4K diplay(Green light & No display)


#22

Yes when they contact the will give you an email or pm requesting the info you posted earlier for a team session.


#23

Dear Pimax team,
Can I wait 30 minutes more for checking?
If you cannot check today, please let me know.
This is Japan time 2247PM now.

@PM_Sean @Pimax-Support


#24

I will give up today due to no response…
Please let me know when Pimax team can support myself tomorrow PM?,more than 1800.


#25

I poked them but it seems your in their Timezone so yous shouldbe able to setup a time that works.

Sorry for the inconvenience.


#26

Dear Sirs,
I am OK from now during next 6 hours from now.

Please kindly check your availability.

@Pimax-Support @PM_Sean @xunshu @PimaxVR


#28

Dear sirs…
If you do not have any intention to setup my problem, please let me know.
I will not disturb you.

I still did not received any support from you since last 3 days.
I still did not received any support from you since last 3 days.
I still did not received any support from you since last 3 days.
I still did not received any support from you since last 3 days.
I still did not received any support from you since last 3 days.


#29

I amba community volunteer & at the end of the options I can do to help.

I am disappointed that the team has not responded to you.

@Pimax-Support @PM_Sean @xunshu


#30

Hi @kenjung, really sorry for the late reply because of some urgent work,we will arrange the technician to help you to solve the issue asap. Please be patient and appreciate for your understanding.


#31

@kenjung

Please send your teamviewer id and password to use by sean.huang@pimaxvr.com
and tell us your available time, tks.


#32

@kenjung

Please try to lower down your GPU driver version to 39x.xx.

Or move to another PC to have a try.

If still can not make it, please let us know.