Pimax 4K USB HDMI Connected Red X Settings Device Disconnected


#21

Pimax submitted the issue with Amd & i beleive amd was going to resolve. But are slow.


#22

Just wanted to update that the issue returned.

So far I have it working again.

DDU > uninstall AMD Drivers.

Reboot > let windows update grab the AMD drivers, please make sure you have Device Installation Settings set to Yes (This PC > R.Click Properties > Advanced System Settings > hardware tab > Device Installation settings, Yes)

Seems like theres just something wrong with the driver/software packed in the main AMD Driver installer.

Things to note about this work around:

  • NO GAMES work through Pimax
  • Movies works
  • No AMD software so cant set any Wattman or profile settings/ ReLive

So after all this trouble. I find that there is a dead pixel smack dab in the middle of my screen…fml


#23

Have you submitted a support Ticket on main site?


#24

I dont know what you mean?


#25

On Pimax’s Site you can submit an Issue called a Support Ticket.


#26

do you mean https://www.pimaxvr.com/en/support/ ?
I cannot get past the Order Number, purchased from Gearbest. already sent them a support request.
wasted so much time fixing this vega issue, I used up 42 days! of the 45 day warranty.


#27

For the vega issue go back to the amd driver you mentioned here

For the dead pixel will try getting support attention

@Pimax-Support @PM_Sean @xunshu


#28

Do not let Windows manage your display driver

@Enopho explains in this thread.

Linux Gaming & VR