I’m from Germany. I’m not sure what’s going on and why nobody is replying to me anymore via ticket system.
I have received my backed Pimax 5k+ in January.
The housing developed cracks after 3-4 weeks in February. Month by month it got worse. I have never dropped the HMD and never hit it hard. But there are cracks just everywhere. Even at the 2 small threads on the bottom. Then it was just too much and I couldn’t do anything but to send it back and repair it.
It also has very bad black dots all over the place. I can see the black dots in red-color very well.
The Pimax cable has some white-pixels problem (bad shielding).
So it was time to send it back for a replacement in April.
I have sent back the HMD on April 16th. It arrived the UK Warehouse April 18th.
On April 29th I have asked for progress.
michael wang said they received the faulty headset and a new one would be shipped within 5-12 working days. ( 2019/04/30 10:45 )
It’s 16 working days now and I get no longer any answers.
Yes 16 working days is not far from 12 but if you see it as a whole, they have my faulty headset since April 18th and nothing happens.
I didn’t even ask to give back the shipping costs. I only want a functional Pimax back and I want to support Pimax.
I am or was recommending the headset all over the place. It’s great. But now I don’t know what to think… it seems like the headset never comes back?!
But now it’s getting bad… I’d love to play it.
I’d just buy a 2nd Pimax so I could just play. But if I ordered a 2nd one, I would still be waiting. So it doesn’t make sense!
Is something messed up because I didn’t ask to get my shipping costs back via PayPal?
What’s going on??
- Your request status changed to Get the issue HMD and shipping the replacement .
- Your request status changed to Waiting for issue HMD return .