After not using my Pimax 5K+ for almost 3 months, because almost nothing worked when I received it, I decided to give it another try today. Sadly, it still doesn’t work for me and I’m still experiencing all the same issues.
First off, these are my hardware and software specs:
CPU: Ryzen 1800x
Mainboard: Asus ROG CROSSHAIR VI HERO
RAM: 2x16GB DDR4 3000 MT/s
GPU: RX 580 4GB
Windows Pro 64bit 1809 (fully updated), completely reformatted since last time I tried Pimax
Pitool 1.0.121 BETA 211 (I’ve tried several other Pitool versions in the past, though I don’t remember the numbers)
AMD Adrenalin 2019 Edition 19.4.3 (I’ve tried several other drivers in the past, including WHQL drivers and latest beta drivers)
After first installing Pitool today since the latest hard disk reformat, I was greeted with this friendly message:
Obiously, in reality there’s nothing wrong with my OpenGL, it works without issues everywhere else.
Then, after restarting, it opened Pitool and recognized the headset, but still nothing appearing on the HMD screens, so I decided to open SteamVR, which gave this error message:
After restarting the HMB with the restart HMD button in Pitool, this error appears:
It didn’t go away, so I restarted the PC.
After restarting, finally for the first time today I got an image on the screen. The image has a horizontal line and on top or bottom, the colors are wrong (green and red). Different colors on each screen (left and right):
After restarting the HMD again (with the Pitool button) it finally showed a correct image of the Pitool environment, so I decided to launch SteamVR again. At first it appeared that SteamVR finally recognized the headset correctly and started correctly, but then it caused to PC to crash (monitors black, everything frozen, including keyboard not even being able to toggle Caps Lock, Num Lock LEDs, etc.)
After booting up the PC again, I tried to open Pitool and it immediately crashes Pitool like this:
So I killed it, tried again and eventually could open it again, but now the HMD was not recognized anymore, even after replugging it several times:
Finally, after rebooting the PC again and also trying to reboot the HMD via physical buttons on the headset, eventually it showed up again:
However, the LED on the HMD is red and the screens are black (turned off).
I uninstalled Pitool and reinstalled it again, but still nothing showing up and this is the diagnosis error:
So right now, it’s not working at all, but in the past, after randomly restarting, reinstalling everything etc. I could usually get it to work (often takes more than 3 hours) for a few minutes until it crashes after a few minutes and the whole process starts all over again (there are more bugs than the ones listed here, these are just the ones from today).
I don’t think this is an acceptable experience and am hoping that someone can help me get it to run somewhat stable.