Pimax 8k left LCD is off

issue

#1

When used well, the left LCD suddenly turns off and only the right LCD turns on. There was no external shock and it occurred during normal use.


#2

Have you submitted a support ticket?

@Matthew.Xu

Also can you post system setup specs?
Windows ver
Cpu/Ram
Gpu & Driver version
Pitool version.

Have you checked display cable on hmd side as might have come loose.


#3

win 10
gtx1070ti 436.02

i7-8700k 16g
1.0.1.180


#4

Is that the latest Nvidia driver? Probably not the issue but some have reported performance issues.

Have you tried unplugging cable from hmd & re insertting cable?


#5

I re-installed the cable, please explain how to make an AS request.


#6

Try the support link in this post.


#7

http://helpdesk.pimaxvr.com/Do I need a new account to register here?


#8

Support & forum accounts are seperate systems.


#9

On my 5K+ I’ve had one or the other LCD screens turn off sometimes (never while playing, though, just on starting up). Rebooting the HMD a few times or turning it on and off brings it back. I think this is probably a software (firmware or driver issue) rather than a hardware problem.


#10

Is not continuously turned on


#11

Hi @yong,

Did you submit a ticket? Please send the ticket number, I will let our technical personnel help you. Thank you.


#12

#17804

17804 I received a remote action but it didn’t work out and I need to replace my headset.


#13

The customer service team has replied to you, please check the email. Thank you.


#14

Hi,

My tech support colleague has confirmed that your headset needs to be replaced.

Are you live in the Republic of Korea?

Looking forward to hearing from you.

yes

I received the mail but there is no reply


#15

I am sorry for the inconvenience.

The customer service personnel will contact you later.


#16

yes.

I will be waiting


#17

17804 I have no contact, how long do I have to wait? I want to act quickly.


#18

I have reply you in the helpdesk, and I’ll be there to deal with your RMA. Thank you.

I will closed this topic, thank you.


closed #19