Pimax not replying, Headset not shipped!


#1

I tried contacting Pimax. Opened support supen 1775. Been a week, no replies.
Tried contacting through website, No one is replying.
A few weeks ago asked for my address, which was already written in kickstarter survey, but I gave them again anyway. Then asked for status of shipment, NO ONE replied.
Can anyone from pimax here help?
Fira@pimaxvr.com is not replying as well.
I am backet 5282

@Dallas.Hao @Matthew.Xu @Sean.Huang


#2

Added some pokes to your post. The team was out of the office from feb 2 til Feb 11. Hopefully you have a reply soon.


#3

Me too I want to know my status for order number : P123239

What means Fulfillment Status : Unfullfilled ?


#4

ME 2, I need change model from 5kBE to 5k+ and ask refund the difference (SUPEN-1433). My Order is P122855


#5

You that preordered cant you login to the homepage and change?


#6

The official info on preorder shipments would be useful. The shipments were to begin on January 25, but until today there is no specific info.


#7

Hi @Heliosurge, glad to see you reply. Btw, how do I add that 5k+ words next to my name to show that i am a backer?


#8

You did it by requesting. I update titles. (I update headset type when once says they received)

Congrats!

@Dallas.Hao please add to earlybackers.