[Pimax Official]Cable replacement request(Flicking white Dots)



:smiley: First I have to get my damn P8 with defective cable.


SUPEN-2586 I am waiting 3 weeks now for a replacement please contact me and let me know whats holding up the cable being sent to me?


To day.
I challenged again signup.
Mailaddress and password was same as previously failed.
I coud Created a new support account and logged in.
Created a new SUPEN.
I was able to login again later.

Sorry for ugly English.


Received my 5k+ today - noticed all the described issues above immediately including black screen flickering. Also noticed image rendering happening on the right hand side lens only (far right side) coupled with a blue light strip down the right hand side where the rendering was occurring- strange.

@Dallas.Hao my SUPEN-2710 will need a new cable. Incredible.


I noticed flickering dots in the first day of using HMD and created a SUPEN ticket which was answered after a couple of minutes, it wasn’t a problem. But I have a question. My new cable won’t live forever obviously, as my Vive cables died every 8-12 months. At least HTC sells cables, so I can buy a new cable when I want (and I did it 2 times).
Do you plan to sell cables in the future, as spare parts? I would like to be able to buy it at any time.


@Dallas.Hao @Sean.Huang thanks for the new cable,was sent the day you said and took 3 days from china to uk impressive.i notice new cable is thinner and feels rigid,thanks


I got mine on Friday and gave it a try - looks good so far.


how long since you opened the ticket?


how long since you opened the ticket? 20 characters


I opend the ticket for the snow issue on
and had it on
so less then two weeks.


I´m waiting 24 days and I don´t know when they are going to send it :face_with_raised_eyebrow:


They need a system that show alle current status - the mix of mail, issue system and so on is not very clear. - One System showing who is on it and what is currently happening - would spare them a lot of time also.


4 weeks for me too ;(


I do not remember that the flickering pixels are caused by the cable. my replacement cable had not solved the problem.
if it were the cables, the flickering pixels would always be there.
That’s not the case. they come and go…


I had sparkles first week then none for another week and yesterday they came back , tried different power sources at different times , still looking to see what is causing it but I’m not convinced that the cable is faulty as it’s not consistent


I suspect the motherboard in the glasses causes the problems.
Anyway, I want a pair of glasses that is okay.
if pimax can not solve this problem, i will reclaim my money.


One month and counting. Still waiting!


My cable is finally in the country and probably a day or two away, but that took hounding them 3 or 4 times in the SUPEN, and I think twice here in the forums.

Opened Jan 24 so just under two months. I finally got a tracking number last Wednesday so they are shipping quickly once you get to the front of the queue.

Should not have been so hard but the end is in sight, as long as this cable works.


Hey Pimax,

i just opened my Ticket.


Can’t wait for my new cable! :slight_smile:



Waiting for 4 weeks now, no track number yet
Supen 2121