Pimax please improve support handling and process ticket SUPEN-313

issue

#21

have replied.

good day.


#22

@DerekVVV Please let me know if the 8K replacement has been shipped.
Announcements that it has been “arranged” were also sent on April 2nd and May 5th.

I alredy asked Sean about the shipping date before two days but didn’t received an answer.


#23

Hi Derek- I am also still waiting for a refund. Order 6525. The refund was processed to the wrong credit card.


#24

Hi,

sorry but can you give me any previous communication to remind me ?

is 6525 a kickstarter or preorder, why is the refund,

is it me who contact you ?:worried:


#25

Hi,

the order will be shipped out in 2 days, according to my logistic colleague .


#26

Yes it was you. I just relied to your email so you should have it. 6525 is the Kickstarter number.

The Order number for my $100 is P123347. Please look up that number for the refund.


#27

Hi Derek

Thank you for the information.
Hope this time it works as planned.

Edit: Tracking number received. :+1:


#28

hi,

now I notice why the refund,
the refund is $100 right ?
and I have got the tracking number, will PM you.


#29

the refund would be after you receiving the headset,