Re: XR case cracking. (#16597)
I am in the process of RMA’ing a headset in the UK and am entirely frustrated by the lack of communication and uncertainty about what is happening to my (very expensive) hardware while it’s in your hands. I’ve tried numerous channels trying to contact someone - even direct to your community manager Martin - but nada, nothing, silence …
The UK warehouse received my headset on September 16th (16 working days as of the time of posting) - is it unreasonable to expect some sort of acknowledgement from yourselves that you have received it?
It would help if you could describe the RMA process - were delays can occur etc so that the users like me don’t feel like they’ve posted their headset into the nearest black hole.
Hope you’re hearing this,