is the site https://pimaxvr.com/pages/feedback down?
via email come this:
Dear backers and pre-order customers,
Please contact us via the Pimax Support Center here if you need support: https://pimaxvr.com/pages/feedback Our goal is to reply you within 2 working days.
You do not need to contact us again if you have already submitted your ticket. duplicated tickets may prolong the process.
Thanks again for creating the most immersive VR with us!
Pimax service team