PiTool .95 doesn't let screens go to sleep

issue

#1

I am using the new pitool .95 and I noticed the screens stay awake. They used to turn black and go to sleep. How do I fix this? I dont want the screens to burn out like I’ve heard it happen with others.
@Dallas.Hao @Pimax-Support @Doman.Chen


#2

What’s your firmware version?


#3

2.1.255.181 is the hmd firmware


#4

You can try to keep the helmet still for a minute or so, don’t touch it.


#5

The hmd was on a table for over an hour


#6

Please export log and send it to me,thanks.


#7

How do I attach the log?


#8

Click “Help” from pitool interface,then you can find it.


#9

How can I send it to you? I know how to get the log file. I cant attach it in this forum


#10

This is my email: doman.chen@pimaxvr.com


#11

Ok sent. I was using it for an hour or so, and just put it down since around 11:00am EST. It’s now 45-50 minutes later, and the screen is still on.

SteamVR is Not on, but PiTools is open and on.


#12

Thanks,we will check about it.


#13

Thank you and I hope to hear from you soon.


#14

Could it be magnetic interference?

Do You leave it close to a set of speakers?

If so, try to see if it works when leaving it further away from them.


#15

Maybe. My steel series pro wireless is near


#16

I’ve read somewhere on the forum that others have had issues with the P4K tracking due to magnetic interference as it uses the gyro for that.

The 5K+/8K uses the gyro for “sensing” movement even if You’re using basestations for tracking (which I seem to remember reading You are, right?)… :wink:


#17

Whats funny is that i had 2 base stations before. 1 broke a few days ago. Now im only using 1 SteamVR 2.0 base station and the tracking isnt as good with just 1. Im getting drifting also