PiTool killing WiFi every 6 or 7 seconds

issue

#1

I couldn’t figure out why all players in iRacing were disapearing every 6 or 7 seconds for 3 seconds then appearing again only to repeat 6 seconds later. I got a ping trace which looks like

Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2977ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=2977ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53
Reply from 8.8.8.8: bytes=32 time=11ms TTL=53

I started killing apps 1 by 1 and when I killed PiTool the problem went away. Starting PiTool and it is back. I tried this several times including rebooting. PiTool is the problem. This makes it impossible to play any network game with PiTool running.

I could find some posts that indicated similar problems, and I wouldn’t be surprised if it was the real problem with some reports of stuttering (time the gap between stutters to see).

What’s going on with PiTool? How/why would it interfere with Wifi? I used to have wired internet and my old house and I didn’t see this problem but don’t have that option now I moved.

PiTool 132_212 - I am downloading the latest BETA to try as well.

I am still also having lots of problems getting tracking to work but that’s another common story.


#2

Same problem with 1.0.180 Beta - what’s going on? Now I can’t use my Pimax for any games I play as they all need to be online. As if the time wasted trying to get it to track every time I use it wasn’t enough now I can’t use it at all :frowning:


#3

Note that before today I was on PiTool 1.0.;109 and updated when I unpacked the HMD from being stored while I was travelling. I didn’t try 109 on WiFi but now wishing I hadn’t updated. I assume I can’t go back to 109 because it updated the HMD firmware? Maybe I’ll try.


#4

Same problem with 109. So I guess using wired ethernet avoids the problem if you can.


#5

I haven’t experienced this myself. I have invited a couple of pimax members to your topic.

Now I don’t have LHes & Wands and that could be a difference. But my pc is on wireless.


#6

could you set up a rule in windows firewall to block pitool from accing that address and port?

by the way that looks like googles DNS


#7

I would of thought that as most users would of moved to the later version of Pitool we should be seeing more people reporting this issue? have you asked anyone else that has the same device model that may be using Ethernet to try using WIFI and see if they experience the issue as well… it would be good to identify if it is Pitool related or specific to your PC?

to try this, you need to share ALL of your Pitool settings… right down to the specifics… brainwarp, resolution, and also include your PC spec as well.

I assume that we are talking 5GHz wifi and not 2.4? also post what Pimax version you have… 5k, 8K, OLED version etc?

Have you created a support ticket as well? that Pimax can assign their time and effort looking into this problem?

Eno


#8

Hi @pghendry, I’ve forwarded your post to the technical department, and I’ll let you know when they have a result. Thank you


#9

Hi @pghendry, Can you tell me in detail about your operation steps and the environment? Our developers need to replicate this bug. Thank you.