We saw a gap between the need of support and the workload we can handle right now.
so we are exploring more efficient way to address your questions and comments.
Any suggestions about product, please at mention the product manager @PM_Sean, Sean will forward your posts to the software/hardware/optics engineers.
And, we have a team of enthusiasts here that are willing to chat with you about VR. To reach out the group, please poke @Community
Confirmed answers to the frequently asked questions will be updated here: Pimax 5K+/8K FAQ (updating)
Thanks for your support and understanding!