RE replacement rma?

orders
issue
accessory
pimax-8k

#1

I have bad cracks on my 5k+ and I waited for the announcement to get some informations but they didn’t come.
Will it be possible to ask a 5k+ RE as replacement from a 5k+ RMA? If yes, when will we be able to ask it and how much will it cost?
Last question: can we keep at least the original facial shape if we’re not interrested by the new Vision one?

@PimaxUSA @Matthew.Xu


#2

I am in same situation here, from France too!


#3

No, Kevin already said that you ll be sent back the same model.


#4

That’s unfortunate. I was ready to pay extra money to get 5K+ RE through my cracked/faultive 5K+ RMA, but i won’t spend more money for yet another headset. I have only one head, not 2!

Overall, shipping costs included, doing a 5K+ RMA, having all backer items shipped and then getting a RE…
is really bad (money and ecology) comparing to
RMA the 5K+ and having a RE and backer items in one shipping.

But no, Pimax company won’t listen…


#5

Same situation here. After all they propose an “upgrade program” where we’ll be able to change a 5k+ to a 8k+ or 8kx. So why the hell shouldn’t we be able to upgrade to 5k+ RE???

Pimax made a fukking mistake with their garbage plastic (that’s unacceptable for a 700€ device!!) and RE version seems to be the only one that solves the problem. Some people had to replace 3 or 4 times their headset because of it and I don’t want to spend my life in asking replacement!!!


#6

Backers were first supposed to get a trade offer, where you would send your 5K/8K back, pay some extra money and get an 8KX.

Now instead we get: “great news you can keep your headset”…


#7

I am similar and absolutely agree. I have a 5k+ with cracks waiting on these announcements for an RMA.
If I choose to change to a new model it is a ridiculous waste to end up with an extra 5k+ I have to then sell.

Better to apply a direct discount on the upgrade and not waste the energy, resources and shipping making an unrequired headset.

Go for the Green credentials Pimax, support direct RMA upgrades.


#8

Same boat here. Need to RMA for cracks, head strap fail, audio port too loose/doesn’t work.

I’ve been waiting on a “revision 2” of some sort so I’m not just trading 1 set of problems for other potential ones.


#9

It would be nice if I could send my 5k+ back that has cracks and audio
jack not working and get the 8k I originally backed.


#10

Maybe @SweViver can suggest this point.


#11

I suppose they might be willing to send you back the 5K RE if you paid for the difference. That being said, IIRC the RE is MUCH more expensive (think 2-3x the price).


#12

This may be possible. We are providing you with a detailed replacement plan.


#13

I just had an RMA and they gave me no option I asked when I sent it in and there reply was we would cross that bridge when we go there. Today i recieved an email with tracking and never gave me any options. I was a 8k backer and returned the 5K+ last week and was looking for any options and would have been willing to pay. For upgrading even to RE. But no option given. I have no need for the replacement 5K if I upgrade in October.


#14

The new plastic non RE is a vast improvement in strength. Mine feels much more ridged and not soft. However does not feel as light. Expected


#15

Could You take a few pics of it? Specifically where the front- and back housing joins?


#16


#17

Thanks…! :wink:


#18

And it actually looks better in person. The white spots in the photos don’t show. And it is ridged not soft at any point.:blush:


#19

Is that headset supposed to have the improved plastic…? I can see cracks on the bottom left corner and front piece…?


#20

The imperfection is lint I believe. The headset is in perfect shape. I dont know if its supposed to have the new plastic. It seems vastly improved over my original 5k+. The old one felt weaker all around. This feels as solid as my vive. No joke.