Today at 16:59
As a valued customer I am writing to give you a quick update on the status of your order. We deeply apologize for the delay in response, mainly due to the holidays between December 23 and January 2. All enquiries are in the process of being answered.
There have been some delays with our logistics process and are moving as quickly as possible to get your product to you as soon as possible. The main reason for this is that the final batch has reached the port in Germany on December 21, just before the Christmas holidays.
We originally expected that the pickup from port should not take a long time, unfortunately, the holidays and the administrative process, which is beyond our control, interrupted the delivery to our warehouse.
We are waiting for further information to continue the warehouse delivery and customs clearance. We will inform you and as soon as we do we will be shipping right to your doorstep.
Again, our deep apologies for the inconvenience.
We wish you a happy and healthy New Year full of exciting and unique virtual reality experiences with Realteus!
Do you have any questions?
Please do not hesitate to contact us if you have any questions or concerns at +420 228 883 732 (EU) Monday-Friday 08:00 AM - 7:00 PM CET or
GOT THIS TODAY AFTER SEVERAL WEEKS OF NOTHING ,AT LAST