this is my first post on this account since somehow my old one was deleted.
I’m backer #5XX in Europe and have had a dead pixel ever since my 5k+ arrived early this year.
I wanted to use the 5k+ for X-Plane and other simulators, but since I am mostly looking at a bright sky in that area of the dead pixel it really ruins the immersion and overall experience for me.
I opened a ticket about that back in January. On January 28th they replied:
“would you please take photos or small video，for this problem？thank you”
I subsenquently sent them several photos taken with my cellphone, in which the dead pixel was clearly visible and also offered to send additional proof including video etc.
Then: nothing, for over a month.
A few days ago, they got back to me with this:
“for dead pixel problem，we can provide $100 coupon to you,not replacement.”
To be honest, I was just to p***** off and frustrated with the support teams reply to write to this forum but after reading through several threads of other backers and seeing them mentioning RMAs I am now at a loss for words.
So here’s me asking whether anybody else has had this experience with them?
Being among the first 500 or so backers who initally helped the 5k+ on the way I feel really screwed over having to sit here with a dead pixel right smack in the middle of the FOV.
Sorry to sound so negative, I love the headset (a non-defective one that is) and appreciate the community that has gathered around it. Just can’t enjoy any of it at this moment.
Thanks for reading.