[Replied]Another cracked housing. SUPEN-3411


#1

Hi
My new Pimax 5k+ developed a crack/hole in the bottom corner of the front casing.
The headset was never abused, mishandled or dropped whatsoever. (seated flight sim use only)

Such a shame as i love the device, what can be done to help ?
Thanks

@Dallas.Hao @Pimax-Support @mozi


#2

Yeah this is unfortunate & quite evident they need to look into the front housing design. Added mozi to your post.


#3

thank you kindly Heliosurge.
the bad news is that i’m not a backer, this device was pre-ordered last december, so it’s not an early unit and pre-ordered devices are also plagued with the defect it seems…


#4

Yeah it seems with the front housing needs reinforcing.


#5

The after sales team had replied to you on your ticket SUPEN-3411,please kindly check,thanks.


#6

Hi, I did reply.
I declined the 100 dollars voucher, and requested a new device to be shipped provided the cracking issue is fixed.
I was then told a replacement would be sent to me, but that I have to be patient.

Are you waiting something more from me ?


#7

No,just wait for the message from after sales team,thanks.


#8

same problem as you
memes probleme que toi


#9

Faulty headset made its way back to the UK Warehaouse, waiting for the new one to ship now…
@Dallas.Hao @Pimax-Support @mozi


#10

Who / What email is the sales team?


#11

Hi, Michael has updated on the SUP.