Considering PiMax has been telling outright lies for over a year it is completely reasonable to be angry with them. Given the GDPR breach of all our details a few weeks ago that they wont even respond to a complaint about I can’t imagine they are going to survive very long as a company when the fines start rolling in. What they are doing just isn’t legal in the EU and the Uk let alone any sense of good customer service.
I am done with them as a company, if the headset arrives it’ll be on ebay straight away as I want nothing to do with this company ever again. This is a dishonest company to its core. When caught in the lie all PiMax does as a company stops talking, a consistent thing they have done repeatedly over the year and a bit we have backed them. It is nice to finally get some truth but it is too little too late, there is no way that one support guy is going to undo all the damage the dishonest CEO and other PiMax staff have done. This is not a company to support in any form.