Order number: P122895
My company ordered this headset and have had multiple issues. Here is what I noticed immediately upon putting on the headset.
First issue: There is a defect in the right lens that shows as a dark spot toward the inner right lens. This looks like a defect in the lens itself. There is also another dark spot in the center of the right lens. This looks like a tiny chipped piece of plastic stuck to the center of the lens.
Second issue: As you’re aware, the IPD adjuster on the headset will only adjust to a minimum of 59.8mm. My IPD is ~57-58mm. The effect I feel is obviously wrong, strange and causes constant eye strain. It’s noticeable while wearing the headset and when I take the headset off, as if I’d been staring cross-eyed and my eyes are still out of sync with each other. This physical minimum IPD of 59.8 was never advertised anywhere at the time of purchase or included with any support materials with the headset.
I would like a refund for this headset as it is defective and unusable for me. I can’t see how this can possibly be resolved with its current functionality.
Please let me know when and how you will proceed with this request as we need this resolved quickly.
Thanks for your help.