[Replied]Flicking white dots 5K

issue

#21

For changing brightness you do not need to restart anything. Just alter the pitools setting onthefly.

Sorry that nothing helps. The other usb/more power/twist cable may be still worth a try


#22

I am having similar issues: https://www.youtube.com/watch?v=SjjflcvHZYs

No idea how to fix them. I even tried with another computer. :frowning:


#23

@Greyan Yeah that’s the exact same issue that I’m facing :frowning:


#24

That sucks, maybe open a support ticket


#25

Please submit a support ticket so @Dallas.Hao & team can monitor ticket process. Pkease post supen number here.

Which headset did you receive & date please.


#26

Hi @Heliosurge, I have already submitted a ticket. Do you mean you need the serial number of the device? I received the 5K headset and it arrived on the 24th of December at my work, but only got it connected to my pc yesterday.


#27

Please give your question number,we will confirm and reply you ASAP


#28

Hi @Dallas.Hao, the number is SUPEN-753


#29

i had a similar issue with random white dots (without the whilte flashes) when I connected my Pimax 5K+ to my MSI gaming laptop with a GTX 1070. The same Pimax 5k+ runs totally fine on my desktop PC with an RTX 2080 Ti. My Rift runs fine on the MSI laptop connected via HDMI. When I comect my TV with 60 hz via mini Displaport to Displayport and Displayport to HDMi adapters I don’t see random white dots. So my only guess is that the frequency (90 hz for the Pimax vs. 60 hz for the TV) has an effect. I would recommend to connect the Pimax to a differerent computer with the minimum required specs and see if it shows the same issue.


#30

My support ticket number is SUPEN-775


#31

Same issue here. just got it [Pimax 5k+] today and tested, flickering whites… how do I fix it… sigh.
My ticket number is SUPEN-1115 @Sean.Huang @Dallas.Hao add me to @EarlyBackers


#32

Which headset did you receive? Added pokes to your post.


#33

Pimax 5k+. I think dev’s working on it so should play other games until it finished.


#35

my solotion on the shielding problem of the linkbox seems incorrect
i notice when i light bend the cables on the linkbox the jitter change
so it haft to just a bad linkbox insted.


#36

My video evidence, support ticket on going.

[Replied]Pimax Headsets Do Not Track After Upgrade
#37

Get my Pimax 5k+ and tested, i have Black dead Pixel in the field of view. Please help…

My ticket number is SUPEN-1128 @Sean.Huang @Dallas.Hao add me to @EarlyBackers


#38

I have exact the same issue with the dots and other issues like black dots and on the left lense it
shine from the upper und lower edge bright light. I reported that to the support and my new glasses are already on the way.


#39

I had random flashing pixels (can’t swear on colour) but it seemed related to pushing IQ to far. Maybe it is bandwidth related?


#40

Which headset did you receive & date plz.


#41

@Dallas.Hao @doman.chen picture posted.

My ticket number is SUPEN-1128