I got my headset in Februari and for the first month it worked almost perfectly. Then I started to get the occasional hickup where the HMD wouldnt boot when starting/restarting the computer. The screens would either turn on, but remain black, or remain off. Usually it would work to unplug and replug the power to the HMD and restart the computer (just turning the HMD off/on wouln’t work), but now even unplugging the power and restarting the computer it doesn’t anymore, and it’s become a rule rather than an exception that the HMD doesn’t boot when starting the computer. The only thing that seems to work now is to completely unplug the HMD - USB, power and DP. Shut off the computer completely. Start computer, plug all HMD cables in, and then restart computer again. This seems to reset everything (sometimes). I initially thought that it was a matter of a small software hickup that I could live with, but it has gotten so bad now to the point that I have to spend a long time just trying to turn on the HMD every time I want to use it. I’ve also tried upgrading to the latest Pitool beta and nvidia drivers, but the issue persists the same as before.
I wanted to create a support ticket, but the Pimax support website is bugged and not working (go figure), so here I am. As if this wasn’t enough I’ve also been waiting for more than a month for a refund on the base station+controllers that I pre-ordered and wanted to cancel too.
I was really happy with the headset initially, but the accumulating problems I’m having with it, along with the absolutely terrible customer support is making me incredibly frustrated and sad. A month ago I would’ve recommended the Pimax headset, but from this point on I definitely won’t.
As of now, I honestly wouldn’t be surprised if I end up not getting refunded my money for the canceled base-station+controller pre-order, nor a replacement for my obviously faulty headset. Sigh I should’ve waited with buying this f-ing headset from this f-ing company…