I emailed and opened a ticket on the 16th, I added a video to the ticket later that day.
I had a reply to the email asking for a video on the 20th, which I provided. I also mentioned there was also a ticket open with the video.
I chased an update by email on the 22nd (yesterday).
I have not yet had a response acknowledging the issue in the vid or saying I’ll get a replacement.
Are the rest of you with the issue getting similar responses? How long typically from contact to saying a replacement will come to then receiving your cable?
(I am UK. I guess shipping times will be different for each country.)
E: after chasing again in another thread on 24th, had a reply to the ticket and confirmation that a cable will be sent.