No idea how to get support on my issues. Can’t log in to submit a support ticket no matter what I try, use the contact us page and no one responds.
I am a kickstarter backer who recently received my 8k HMD and it will not track. It barely did a few minutes and then never again. It is constantly flashing that it is not tracking. Also, sound does not output to the left side unless I slightly push sideways on the jack. I have uninstalled and reinstalled the pimax tool several times. I have deleted the files from AppData Local, nothing works. The base stations are connected and display “Ready.” I hook up my Vive without issue.
Can someone please assist me?