[Replied]O no my pimax 5kplus cracked!

issue

#82

Hello, @Dallas.Hao

I dont get any response anymore from the support.
Whats going on?

SUPEN-829

Best regards


#83

they get a lot of requests lately, thats going on.
but now that u pinged him, he will have someone check it. dont worry <3


#84

Mine has also started to develop a crack along the left edges. Backer 551. 1. SUPEN-881 @Dallas.Hao


#85

Only 5k+ have cracks right?

Well, thats one more things on the list for 5k+
I remember someone’s advice, with sugar on it, to go 5k+ , it should have been with some lube.


#86

That makes no sense as it’s the same housing. Come on, Ludx… :slight_smile: Get over it… :smiley:

You prefer the 8K (so does Robin Weng (the founder of Pimax) if You watch the latest video from Sebastian). Good for You… :slight_smile:


#87

True but a jesting jab none the less. :beers::smirk::+1::sparkles::joy:


#88

But now this: Pixel noise an flashing in new 8K and this: 8K Disconnected HMD (10500)

:hamburger::fries::tropical_drink::slight_smile:

Could the reason that most issues are regarding the 5K+ perhaps be that most headsets out there are 5K+? :wink:

I know it’s a shot in the dark, but still… :smiley:


#90

@Sean.Huang @Dallas.Hao whats going on here with your support?

You said there will be a new unit on my way?

But now i get those strange questions instead off sending me a new one!

This is what they are asking,by the way the pictures i already did send:

hi,
would you please help me check the causes of the problem?
1.take photos(whole headset and the packing box,inside&outside)
2.do you have used any Chemical,like perfume,Hand Cream?
hope for your understanding,thank you.

Alan Sun

SUPEN-829


#92

Since you mention this, I re-check the housing and found a crack top right corner. Already submitted my ticket (SUPEN-596) @Dallas.Hao on December15, 2018 to support team for display light leak issue. Awaiting for replacement.


#93

not much point for replacements if we don’t know if the replacements have such issues resolved.


#94

But i dont want a broken one,there was a bad housing in the first batch…

Even the second batch isnt very sturdy,but the first batch was bad(the one that i got)


#95

@Sean.Huang @Dallas.Hao why is the support responding so slowly?
Its a big problem and i like to know soon where i am up too.

SUPEN-829


#96

Buddy I have been waiting a month for a replacement one with not working headphone jack as they have to ship it out from China/Hong Kong, their comms are not great grow some patience does it work if so wait and they will send you a new one.

Makes you sound like a 2 year old…


#97

I know this is distressing but try to be patient with resolving backer surveys & the current headset support issues & events. They are likely quite swamped with small staff size.


#98

I think they just want to have more information to investigate and identify the origin of the problem in order to make a new revision problem-free in the future and at the same time send you a new unit.


#99

chemical reaction may cause hardened plastic but easily breaking, like with peroxyde for example


#100

Yea that’s why I withdrew xD


#101

@Sean.Huang

I see that you edited this post now:

@john2910 received SUPEN 829
@oysta1109 received SUPEN 834

We will keep you informed on SUPEN and email.

Before the edit from this post, you said a new unit is on our way??
And now it isnt,what going on??


#102

Received a updated email from @Doman.Chen: “We are ready to ship your replacement,we will send you tracking number tomorrow. Thanks for your understanding.”
Mind you, my ticket was raised on the 15/12/2018. So you have an idea how long it take to resolve the issue. Hopefully it will be faster when a dedicated UK support centre is setup Q2. This was mentioned @mixedrealityTV live interview video with the head of US Pimax team.


#103

This will improve with time. With less than 100 employees. They need more resources & time to train & expand team.