[Replied]Replacement cable availability


#1

I’m using Pimax with overhead cable management and cable is starting to break connection when bent in certain direction.
I’ve immobilized that cable area so it works for now but i would like to get a replacement before this one breaks completely.

What options are there for getting a new cable since it’s not available for purchase in the store?


#2

Please create a ticket from support: https://pimaxvr.com/pages/feedback
Tell me ticket number (SUPEN-XXXX) then,thanks.


#3

I opened the ticket, SUPEN-4854. Thanks.


#4

Got it,I will ask after sales team to reply to you asap,please be patient.