I received my headset two days ago. Setup went well, but after about an hour of playtime the headset shut off abruptly and would not turn back on. There was no LED light at all. The power adapter is still functioning, and I tried using a different power supply as well, but no luck. PiTool cannot find the headset. Further, I noticed the top of the headset near where the cables plug in was extremely hot to the touch… I’m assuming the power supply in the headset must have shorted or blown somehow.
Interestingly, if I hook the headset up to my PC via USB-C, the headset will show a red/green LED and will be recognized by PiTool, but the display does not work.
I have opened a support ticket, but due to the Chinese New Year I don’t anticipate to hear anything back until next week. It also looks like the Pimax support page is down right now.