[Replied]SUPEN-2687 - Dust and scuffed lenses


#1

I received my 5K Plus pre-order yesterday, I was hyped, till I realise there were dust particles underneath both lenses, also scuff marks on both lenses, very disappointing to say the least, I owned the Rift and the Vive and none presented such issues, not really impressed with the quality control, I mean even the casing itself is scuffed, cheaply made plastic…

Now judging by previous posts, I hope this is not taking ages for the support team to pick this ticket up.

I just wanted to express my dissatisfaction, I know that it’s minor compared to other issues people are facing, but hey I didn’t get the HMD for free…


#2

We have replied to your ticket,please kindly check,thanks.