[Replied]USB and DP always disconnected

pitool

#1

Hi,

I received my 5K+ yesterday and am having issues connecting it to my computer.
Specs: i7-6700k and 1080
I have the Pimax going into a DP connector and my screen also into a DP connector. The USB is going into a powered hub that is plugged into my motherboard. I continue to receive a rotating set of errors, either 30000, 20000, or 10500. All of which when diagnosed tell me that both my USB and my DP are disconnected (and there’s nothing I can do to change that. Please advise.

Nick

edit: here is my reddit post exploring solutions. still no luck.


#2

Okay 2 of the codes are USB related. Try using headset USB in a red usb rear MB port if persists try blue then standard usb 2.0 port.

Summon taskmanager to check if there are 2 pi servers listed.

But suspect core issue is usb detection.

Are you a backer or pre order?


#3

Pre-order. I am trying USB’s now.

edit: no red ports. two black, two blue, one teal


#4

No luck. Have tried the USB in every USB port on my mobo and also in a powered usb port. Will continue to screw around with configurations but different mobo USB ports don’t seem to make any difference.

wrt 2 pi servers - there is one pi server, one pi tool, one pi service and one piservicelauncher. no doubling up.


#5

The pi server usually i think the one has a cap P but might be after connected.

What is your mb brand & model? Is your mb bios up to date? Also best to install MB drivers from their website as Windows doesn’t often do a good job choosing correct drivers.

Is using pitool 109 or newer ensure you have latest Nvidia driver installed. Think it is 417.67?


#6

re: piserver
what is running right now is:
pi_server
PiService
PiServiceLauncher

re: mobo - mb Asus z170-a

I will try to install mb drivers from their website right now and get back to you

I am using pitool 109 and know I have the latest nvidia driver installed. I have 419.67.


#7

Okay maybw try 121 beta as well. Thanks for tge corrected nvidia version. :beers::sunglasses::+1::sparkles:


#8

Thanks again for all the help.

I updated my bios and all drivers except the VGA one (it says I don’t meet the requirements for that one) then reinstalled .112 with nothing plugged in, turned off my computer, then plugged in the DP and USB (into a blue port), and turned the computer back on with no luck.

Any ideas?

edit: trying .121 now

edit2: .121 has another error that’s application integrity. reinstalling.


#9

The error is usually 10500, running .109 it just throttled to error 20000


#10

You could try manually flashing firmware. But it seems like may need support if you haven’t yet register a support account & submit a ticket. Post your Supen number here.

If you have an option try the headset on another pc.


#11

where do I file the support ticket? their website page isn’t working for me.


#12

I think they might be running some maintenance/upgrades.

@Dallas.Hao @Doman.Chen @Sean.Huang

These pokes should help in tge meantime.


#13

Please create a ticket from support: https://pimaxvr.com/pages/feedback


#14

Thanks all for the help. It is up to Pimax support now. My support ticket is SUPEN-3475. I will update here with any solution/resolution for my headset.