[Replied]USB and DP always disconnected

pitool

#21

Sorry - the Florida local office is a support and repair center (and some logistics). For financial transactions the Shanghai office is the only option.


#22

OK. Thanks. Can the Shanghai office connect on this forum?

@Dallas.Hao @DerekVVV


#23

I have similar issue, pimax 5K+ is keeping connect and disconnect, all USB ports are tried, no luck.
later It was fixed by adding a PCIE X1 to USB extension card.


#24

Added pokes to your post. Where you entered your support ticket also poke them there.


#25

Very well could be like mine that they just replaced. The plug on the HMU is bad.