I am backer 2322
I have submitted a ticket (19699) to get the upgrade plan F but I also have a complex pledge. I pledged $1069 on kick starter because I wanted 2 extra base stations and other extras.
Here is what I asked in my support ticket.
- I want to KEEP my 5k+, no upgrade.
- I want to get my extra 2 base stations that I pledged an additional $160 for in Kickstarter.
- I want my downgrade (to 5k+) coupon so I can use it later on the Pimax store. (wireless or eye tracking)
- I want the **Upgrade plan F and use the rest of my extra pledge money against that and pay the difference.
$1069(Total pledge) - $799(8k full package) - $160(2x base stations from KS) = $110 USD Left. I want applied to the plan F so I should have to pay $60 USD plus shipping for my Plan F upgrade.
Now how is this possible? As the straight plans from the website do not work with my complex pledge.
Could Pimax send me a $110 discount coupon i can use with plan F?
Please help me as I have gone back and forth with support many times now and they do not seem to even understand what I am asking for and just reply to me with go on the website to buy an upgrade plan. I am worried at this point that I might miss the upgrade time limit with just asking and asking.
Edit 27/11/2019: I just received another email from Sally to what I posted here verbatim and she is advising me that I cannot use the downgrade coupon for upgrade F. I re replied with the fact I understood that but it was the EXTRA pledge money that Pimax had already received from me I was referring to. I also asked if I was going to get my extra base stations sent. At this point Pimax could just refund me the $110 on my credit card and I will just purchase the upgrade full price.
Also in the event Pimax does not intend to honor kickstarter extra pledges for base stations then just refund me the full $270 and again I will sort out my purchases.
Can someone here possibly get in touch with Sally and help her out? I feel there is a language barrier here. Again I am not unreasonable I just want what I paid for and if not just give me my money back and I will purchase separately.
You are my only hope!!!