Return, Refund, and Cancel Request


#1

Hi,

I would like a refund for my order of a pimax 5k+ and the controller/basestation combo. I was a preorder customer and have received the headset but nothing else.

Reason:
I received my headset and it has yet to work. Via the Pimax Forums, Reddit, and eventually a support ticket, I have found nobody who can get my headset to work, despite multiple support sessions and allowing support full access to my computer and doing everything they have asked (links below). I do not want more people to tell me to cycle through every USB I have, power the PC on and off, download different software, etc. I just want a refund. I ordered early February, received early April, and still have no luck. Please refund my faulty product.

Reddit post: https://www.reddit.com/r/Pimax/comments/b9rdsn/preorder_p1236xx_delivered_launch_issue/
Forum post: [Replied]USB and DP always disconnected
Support SUPEN: SUPEN-3475

Thank you,

Nick
@DerekVVV @Dallas.Hao


#2

Do you already disable power management?
Try to turn off windows defender.
Update gpu driver after install pitool.


#3

I wonder if anyone has had any success with Return/Refund of any Pimax products…

Good Luck with your process, I have created a ticket for Return/Refund as well and they sure take their freaggin time…


#4

I have tried all three of those. Unfortunately, none of them worked.


#5

I have seen some stories of successful returns. Good luck to you too.


#6

your refund is under approval.

dont worry, it takes 3-5 working days.


#7

OK. Thank you Derek. I hope the process works well.


#8

still in process, please be patient.

nice day.


#9

@DerekVVV @Dallas.Hao

Hi, I returned my headset two weeks ago and have yet to receive a refund or a confirmation of receipt (my tracking says it was delivered two weeks ago). Can you facilitate this please?

Thanks.


#10

Hi,

Sally asked you for returning tracking number on SUPEN-4605


#11

Hi, the tracking number was provided above her post over a week ago

1za6161a0337123918

Nick


#12

@derek.vvv

How long should this take? I have been asking for a refund for weeks and Pimax has had possession of my device for over two weeks now. I have tried to be patient but this is absurd.

Nick


#13

@DerekVVV

Any update here?


#14

@SweViver please jump in, btw is Derek still in the team?


#15

hi,

have you been contacted with Sally, normally I leave all refunding issues to her.


#16

she’s replying you now.


#17

Yes, I have been in communication with Sally for a few weeks now but have made slow progress. She replied last night that they had received the headset and were applying for a refund now.

@DerekVVV - how long would you expect the refund application process take?

@nukular thanks for the help.


#18

5-7 working days,

and here comes the Dragon Boat Festival in China, hope you can be refunded before Friday, otherwise the refund would be next week,

Happy Festival.