I would like a refund for my order of a pimax 5k+ and the controller/basestation combo. I was a preorder customer and have received the headset but nothing else.
I received my headset and it has yet to work. Via the Pimax Forums, Reddit, and eventually a support ticket, I have found nobody who can get my headset to work, despite multiple support sessions and allowing support full access to my computer and doing everything they have asked (links below). I do not want more people to tell me to cycle through every USB I have, power the PC on and off, download different software, etc. I just want a refund. I ordered early February, received early April, and still have no luck. Please refund my faulty product.
Reddit post: https://www.reddit.com/r/Pimax/comments/b9rdsn/preorder_p1236xx_delivered_launch_issue/
Forum post: [Replied]USB and DP always disconnected
Support SUPEN: SUPEN-3475