Screen was occasionally splitted horizontally in half


#1

My pimax screen was occasionally splitted horizontally in half (with black part on the top ) and reset back sometime by itself but annoying when using. By the way, my hdmi connector was broken a bit, but was already fixed by some hot glue. Any idea, pimax´s support?

@Pimax-Support @Doman.Chen


#2

Hi friend, please take a photo about this issue and send it to support@pimaxvr.com, which will be better for our estimate, sorry for inconvenience.


#3

Dear Pimax’s team. If I would like to change my cable (on my own risk), will Pimax be able to supply the part for me, as well as on which cost?

@Sean.Huang