SOLVED)SUPEN-4502 where's my money

issue

#1

I am waiting for my RMA delivery fee for 3 weeks.
Huang and Derek said they sent me the fee via Paypal twice but still received nothing.
Also I want tracking number of my new headset. It has been two weeks since they sent me one.

P.S. Hope I could get improved one written on progress update :joy:


#2

Please send me a DM and I will take care of it first thing tomorrow morning when the support staff in China is up and running again!

Thanks
Martin


#3

I’m in the same boat as above. And its been months.

Not only did I have to pay shippjng, but pimax also fumbled the declaration so was hit with another VAT charge on the package.
So getting my DOA HMD replaced took me 4 months and cost me over $100.

I havent bothered push this mu h cause quite frankly I’m dissapointed by pimax’s product and conduct here its laughable.


#4

@Bob_Bushman Could you please send me a direct message here and I will have a look at your case and make things happen!

Thanks
Martin