This is fair enough but in my circumstance it was before my ticket.
I am sure that it IS the goal to process every ticket within 24 hours. I personally had a reply, very quickly, the problem is that after that - nothing. I was asked twice within the space of a few weeks, for a tracking number proving my headset was sent back, which I provided.
Am I to suppose that people are beavering away for weeks getting to the bottom of if I am actually deserved of a replacement headset or not - and where to send it - Or maybe that nobody gives a S**t since my money has already changed hands. I’m stuck with nothing for nearly a grands worth of gear for the last 3 weeks. It’s one thing asking backers to be patient, but there’s no disclaimers on the website stating that - there’s no actual release date for these controllers or lighthouses we are selling. And as for the premium headsets - maybe you’ll get defective products. And you might have to wait months in rma to get ones that just work. (cable issues, screen issues, cracking plastic etc)
I want to reiterate to you, I did not back this endeavour in kickstarter, therefore any leeway that may be given due to that is irrelevant in my case. And I would dispute your proclamation that nobody got their headsets before backers, I believe I was one of them, after reading the forums. But - since I have no evidence of that, and do not feel the need to try and seek it- please feel free to dismiss that as my opinion.
The customer service is not anywhere near up to what it should be. If it was I would be more lenient in my response I promise you. Pimax is just shafting themselves, the way they are treating their customers. I just can’t fathom how some are even so lenient on here in the first place.
I want what I paid nearly a grand for, now. Is that some sort of unrealistic request? In pimax terms it seems so.
I am not interested in hurting their reputation, other than speaking the truth as a customer, I personally do not want another headset just their wide fov version.
Edit: Ok, a refund is another welcome option, becaquse then I could just buy from amazon. Any problem? no problem send it back. Anyone reading this, thinking of buying pimax, get it from amazon. FFS.