SUPEN-1508: I can´t login in support page to continue with the technical support

issue

#1

Hi,
Im trying to login in the support part of the web to send my teamviewer details to start the connection, but i cant login. I sent a reply email for the SUPEN, but last time i used the reply email, I think it didn’t work.
and when I try to reset the password, they send a email saying that password reset is disabled for my account


#2

Same here. 2020202020


#3

Same here,too.
How can we solve it?


#4

Recent hack apparently messed up some user accounts but no user info security compromised.

Was suggested try creating a new support account supplying original Supen number. But some have reported create a new account down.

@Dallas.Hao can you assist?


#5

Thank you for your reply.
But I do not know how to create a new support account by specifying the original Supen number, could you tell me about that?


#6

same here too…2020202


#7

Same here😞 2020202020


#8

same here !!! 202020


#9

What I mean is create a new account & new support Ticket in the space where you can post a message list your original supen number & what the issue was & that you can’t log into your old account.


#10

I was unable to create a new account yesterday, but thanks to PimaxUSA I could create it.
Thank you .


#11

It’s possible to create a new account with the same email address? I can’t still access…


#12

I believe so but not sure. Think i used the same


#13

I made a support ticket on a new account on Jan 17th about not being able to reset password. There still hasn’t been a response. Should I just make a new ticket and put my SUPEN from the last account and hope they respond to that one?
I’m not sure I can make another account with the same email since it says it already exists, so maybe I was not effected by that but still want to reset password.
My direct PM to Dallas Hao a week ago about password resetting also did not receive a response


#14

I was able to create a new account with a different email address,while I can not create a new one with the old address .


#15

I tried to create a new account with a different email, but and I can’t create it becuase it say my password don’t satisfy the policy, and I can assure you the password satisfy the policy…