I just received my Pimax today. The components were literally loose in the box. The power adapter was not in the box. One of the other boxes were right up against the lens. Absolutely no foam padding in the box what so ever. @Pimax-Support @Dallas.Hao
I’m terribly worried about how the beating it must have taken to get here and I would like to return for a replacement. I have not attempted to use the unit at all yet. I worry that even if it appears to work, that how long will that last given the lack of attention to shipping it safely. Please get back to me as soon as possible, with a return details, a shipping label, and where to send it for replacement.
I setup a support ticket (SUPEN-1750), but really would like a fast turnaround on a replacement so I’m email you as well.
I hope this message gets some traction with support.