SUPEN-2530 want to cancel pre-order, no response from Pimax

orders
issue

#1

Hi, I’ve sent both an email to the pimax support, as well as created a support ticket (SUPEN-2530) to cancel my pre-order for base stations and controllers. I haven’t heard anything for more than a week. Is it necessary to file for a refund through paypal to get my money back? That doesn’t feel like a good solution either for me or Pimax…

@Dallas.Hao @Doman.Chen