SUPEN-4576 crack on housing | no news | support website can't be reached

support
issue

#1

Hello,

As lots of people, I have a crack on my 5K+, opening a ticket; 4576

May 20: Micheal WANG propose me to replace my headset by another unit. (In the same email, he request me to confirm the postal address, and she’s not correct, how it is possible, I have already bought the 5K+ ???)
May 22: I request him, before send back my unit, the root cause for this issue, and to be ensure I will not have the same problem on the replacement unit.

Since, no news, and the support website can’t be reached, I have a certificate warning (expired).

Well, somebody can help me ? @MichaelWang @Pimax-Support @pimax

Thanks


#2

Hi man. Please leave me a direct message and I will take care of your support ticket first thing on Monday morning.

Your ticket might have been overlooked as Michael unfortunately does not work here anymore. Sorry for that!

Thanks


#3

OK, what informations do you need ? Do you have access to the support system (I think not, your name doesn’t appear when I want to share my ticket)

My last masseage:
"#### DOMINIQUE Guillaume

2019/05/21 13:29Latest

Hello Michael,
Thanks for your reply. First of all, I’m not Backer, just pre order.
About this issue, I want to be sure the problem is solved before send you my headset, did you find root cause of this problem ? what is the corrective action. I want to avoid the same issue on the replacement unit.
Thanks for your explanation about this issue.
Rgds
Guillaume"

And what’s about the support website ? (https://pimaxvr.com/pages/feedback) Am I alone to have a certificate issue? I join him changing the date on my pc, I think it’s only an expired certificate issue, normally very simple to fix by the webmaster.

Thanks SweViver


#4

It’s not just You… :wink:

The certificate has “just” expired and normally it’s not a good idea to proceed to the site with an expired certificate, but in this case it doesn’t hurt (it’s legit, “just” expired).

It the certificate for the system “behind” the feedback page which is actually located here which has an expired certificate:
https://work.pimaxvr.com:8080/servicedesk/customer/portal/5

PimaxJIRACertExpired


#5

Heya loulou, I’m in the exact position as you, I even wrote pretty much the same as you, asked if the cracking issue was fixed since I don’t want to send back my pimax and then get another one cracking. But after that I got no anwser which Most likely means the problem is not solved. Sad enough