As lots of people, I have a crack on my 5K+, opening a ticket; 4576
May 20: Micheal WANG propose me to replace my headset by another unit. (In the same email, he request me to confirm the postal address, and she’s not correct, how it is possible, I have already bought the 5K+ ???)
May 22: I request him, before send back my unit, the root cause for this issue, and to be ensure I will not have the same problem on the replacement unit.
Since, no news, and the support website can’t be reached, I have a certificate warning (expired).