I have a support case 19226. In my first email I clearly stated what I would like to get from Pimax. I want my downgrade coupon, and one more for the extra money I sent to Pimax after kickstarter, ir I want this extra refunded.
Yet response was irrelevant, neglecting my ask, pointing me towards “upgrade plans”.
I sent a response again and had to wait a week to get a second reply. Second reply was as bad as the first one - total ignorance towards what I was asking for, again pointing me towards upgrade plans and saying that hand tracking is not yet available (my extra was originally towards hand tracking, but it wasnt a kickstarter perk, I just paid 100 via pimax website for nothing in particular and emailed them asking to consider this towards hand tracking)!
I feel like I’m talking to a wall or an automated reply system!
I DO NOT WANT AN UPGRADE.
I DO NOT WANT HAND TRACKING.
GIVE ME MY COUPONS PLEASE, OR REFUND.