Support request #17056 unanswered since 3 Weeks


#1

Hello,
I opened a ticket on July 27 because my 5k+ shows many flickering pixel. One day later I received an answer from Wythe Huang, Pimax would like to see a video of the error.
I have sent this but received no answer for 3 weeks.
Several requests from me remained unanswered.
Why does nobody care about my problem anymore?

greeting
Thomas


#2

You need to contact @SweViver . I think he can sort it out for you .


#3

Dear Thomas,

Sorry for the late response.

I’ll let him reply to your ticket right away. Thank you.

Yours sincerely,
Matthew


#4

Hi, Today I received a new cable from Pimax and the problems are now gone.

Many thanks for the support.

Best regards
Thomas


#5

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closed #6