Ticket #19463 told id get a refund a week ago to no reply

was assigned to sally.huang but haven’t gotten a reply from her in over a week now, the last thing she told me was “i will help you apply for converting your order into a coupon.” when i clearly stated i wanted my money back and cancel the order which was $179usd @Matthew.Xu could you help me get my money back as i need it back. thank you

We will reply to you as soon as possible.