[Updated, ARRIVED]Backer#672 here but still no tracking number

issue

#21

Backer 646 here, got shipping confirmation on the 24th and headset was sent out from UK to Switzerland on the 21st.


#22

Pimax has a tracking number for the first courier (from production warehouse to e.g. UK warehouse) which they have now stopped issuing due to a lack of clarity and the resulting confusion AFAIK, and then the second courier will have a code which is issued to you when leaving the second warehouse. I imagine the customs bit happens before it gets to the second courier.


#23

you are lucky !..


#24

I assume you are receiving an 8k?
Because thats the reason i think alot of people feel cheated XD

Failing to understand that 8ks and 5k+s are not sent in perfect order.


#25

Yup, even a small shipment of 8ks are gonna hit fairly high backer numbers because there’s so few of us.


#26

No 5k+ is on the way. Its in mulhouse france right know so should arrive tomorrow.

But honestly, I would rather wait another month or two. That thing will have hardware QC issues for sure…


#27

tu vas clairement l’avoir avant moi, toujours aucune nouvelle, je suis tellement dégouté… :’(


#28

It seems like the delivery of headset before receiving a tracking number is the norm for pimax backer delivery. There is some serious lack of communication between pimax and the shipping company.

I guess this would be somewhat ok for backer headset. But if it is kept this way for retail headset it would really damage the pimax image. @Dallas.Hao

I also called DHL and they can’t find any shipment to my post code. So it seems my headset is still stuck at the somewhere in the HK warehouse.


#29

you are totally right, my friends asked me about pimax, I said them to not order for the moment, cause shipping communication is total bullshit, I called DHL too and no trace of a shipping for my zipcode either.
Pimax are already damaging their image. People know it is a great headset but now are cold feet to order one due to bad communication + poor shipping
Plus I don’t even want to think about a problem with the headset, consumers have the feeling it will have 0 warranty on it !!


#30

Mine did not arrive yesterday :frowning:

First, DPD UK, then Chronopost FR, then TD express sarl, now DPD Swiss… they simply choosen the cheapest shipping method possible.


#31

Backer just little over 1’000 from Switzerland too, and still no tracking number. Should I be worried? Survey answerd (5k+) 28. November 2018…

Btw: Happy new year everyone :wink:


#32

Last Canadian backer received headset is #512 on Dec 20. I’m 160 backers later. Should be at most 2 batches apart. So headsets are sent out at most 1 week apart. I should have received at least tracking number by now. Today is Dec 31. Last day of the year!


#33

backer 646 got it today after 10 day shipping and 6 days after tracking info! no lightbleed, so far no visible dead pixels. its much nicer built than I thought.


#34

Which country?

20202”


#35

@McErono
Tks for supporting Pimax, enjoy it.


#36

Switzerland…


#37

@monti

don’t worry about it, your headset should be on the way, please be patient:grinning:


#38

Backer #795 from Toronto Canada. i am still waiting for my tracking number since receiving email conformation on Nov 21, 2018 . @Dallas.Hao


#39

We will send individual tracking number after oversea warehouse start second round delivery.


#40

Thanks for the quick reply. But i thought shipments to Canada was coming straight from Hong Kong because its a lot faster to ship from there. I guess pimax changed their shipping method. are you using an american warehouse to ship to Canada now? @Dallas.Hao