Waiting Months for Response on Refund


Opened tickets officially on new system and old system. Someone will respond once and then I will never hear from them again. Why will nobody respond to me? I waiting so long and tried so many times before I gave up.

I changed my mind. I will keep harassing until someone responds now.


hello jason,
pimax brings an update to its products and accessories on 16 september … or do you have another question? then put it on the forum @Matthew.Xu


Hi Jason - for anyone here to act you need to include more information. Ticket number? What’s it about? etc…


It is SUPEN-4332, thank you for the reply.


I am keeping my Pimax- it was the 100$ difference for the 5K BE.


What is your ticket number in the new helpdesk? Thanks