We created this category for answering questions from backers better

pimax-official

#1

Dear Backers,

We plan to create two category to solve issues and answer questions more efficiently(diversion of work):

    1. Have issue after received headset category for ** Sean.Huang; Doman.Chen; Alan.sun *(Tedch support team) to answer and resolve backers’ issue ASAP,every topic in this category will be noticed and answered soon(They will visit these topics every day).
    1. Didn’t receive the headset but have some questions category for backers who purchase the headset already and waiting for their headset, ** @Matthew.Xu ** will check and give them their answer every day.

For building these two category,8K Series and 4K category will focus on discussing headset ,pitool improvement and other topics they are interested in.And we will also hold activities for attracting new enthusiasts and stimulate backers to join topics.

Thanks for your support and time for our forum.


#2

#3

@matthew.xu is back? The last reply from him is on 24 jan…


#4

Yes,he will handle questions from backers who didn’t receive the headset with other colleagues.(These category and topics is just the beginning,we can solve problems better after division of work)


#5

Hopefully Matthew was on holidays instead of some emergencies issues. But it is not nice when you guys just leave us hanging for the whole week waiting for a response here -
https://forum.pimaxvr.com/t/arrive-at-sh-in-1-18/13207/17

We shouldn’t only know about this until now, told us to wait patiently until Matthew is back is the least you should do… It is exhausting enough to check on this forum multiple times a day and the lack of communications really leave a bad image impression for us backers.


#6

Dear Pimax Support! Please look at the SUPEN-1690 (31.01.19) Thx.